Privacy Policy

Last updated: 1 January 2025  ·  AcruxCap  ·  junaid@acruxcap.co.uk

This Privacy Policy explains how AcruxCap ("we", "us", "our") collects, uses, and protects information about you when you visit acruxcap.co.uk (the "Site") or use our TradingView indicator scripts (the "Services"). By using the Site or Services, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information you provide directly

When you contact us via our contact form or by email, we collect the information you provide, which may include your name, email address, and the content of your message. We use this information solely to respond to your enquiry.

1.2 Information collected automatically

When you visit the Site, we may automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit. This information is collected to help us understand how our Site is used and to improve its performance.

1.3 TradingView

Our indicators are delivered through TradingView's platform. When you access our scripts on TradingView, TradingView's own privacy policy applies. We do not have access to your TradingView account credentials or trading data. Please review TradingView's Privacy Policy for details of how they handle your data.

2. How We Use Your Information

We use the information we collect to:

• Respond to your questions and provide customer support
• Operate, maintain, and improve the Site and Services
• Monitor usage patterns and diagnose technical issues
• Comply with applicable legal obligations
• Protect the security and integrity of the Site

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

3. Legal Basis for Processing (UK GDPR)

Where the UK General Data Protection Regulation (UK GDPR) applies, we process your personal data on the following legal bases:

• Legitimate interests — for operating the Site, responding to enquiries, and improving our Services
• Legal obligation — where we are required by law to process your data
• Consent — where you have explicitly provided consent (for example, by submitting a contact form)

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are generally retained for up to 12 months unless there is an ongoing support relationship that requires longer retention.

5. Cookies

The Site may use essential cookies necessary for the operation of the website (for example, to maintain session state). We do not currently use analytics or advertising cookies. If this changes, we will update this policy and obtain any required consent.

6. Third-Party Services

The Site is hosted on Cloudflare Pages. Cloudflare may process certain technical data (such as IP addresses) as part of providing hosting and security services. Please refer to Cloudflare's Privacy Policy for details.

7. Your Rights (UK GDPR)

If you are located in the United Kingdom, you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your personal data in certain circumstances
• Right to restrict processing — to request that we limit how we use your data
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests

To exercise any of these rights, please contact us at junaid@acruxcap.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children

The Site and Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the Site or Services after any changes constitutes your acceptance of the updated policy.

11. Contact

For any questions or concerns regarding this Privacy Policy, please contact us at:
Email: junaid@acruxcap.co.uk
Website: acruxcap.co.uk